The Appointment
- Please arrive 10-15 minutes before the appointment
- Bring the Medicare card
- Please bring any health care, pension or health insurance cards
- Bring any details of the current medical condition
- Bring details of any medication schedule you are currently administrating
- Bring Any referral letters
- You are welcome to bring a friend or relative
New patient? Save time by filling out the New Patient Form before arriving, available for download below.
Payment Policy
Face2Face Consultation and Payments
Upon arrival, we require a deposit; however, please note that this is not the final fee. The total amount may be adjusted by your doctor at the conclusion of your consultation. If you are eligible, we will also process your Medicare rebate at this time.
Please ensure that all payments and any adjustments are settled at the end of your consultation. Kindly visit the reception desk after your appointment with the doctor to complete this process.
Telehealth Appointments and Payments
If you are booking a telehealth consult, you will need to pre-authorise the payment either online or by contacting one of our reception staff, however this is not the final fee as this may vary based upon length of consultation and this may be adjusted by your GP after the conclusion of your consultation.
All accounts must be finalised and settled by the end of the day to avoid your account being locked from future appointments.
or
Call (07) 5599 1400
CLINIC HOURS
Monday – Friday 8:30am – 5pm
Saturday 8:30am – 12:00pm
Sunday Closed
Public Holidays – Please call the centre for more information.
EMAIL US
office@coolmedical.com.au
FIND US
Griffith Street,
Coolangatta, QLD
New Patients Form
New patients who have not been seen at this practice before can print this form, once completed it should be brought along to you initial appointment.
Billing varies between doctors. Please speak with reception for details about the fees for your chosen GP.
Most GPs at Coolangatta Medical Centre do not bulk bill, except for DVA card holders. Some doctors bulk bill children under 12, but not all—please check with reception when booking.
HICAPS is available for patients without a Medicare card who have eligible private health cover listed on the HICAPS website.
Did you know once you reach your Medicare safety net threshold you may only have to pay 20% of Gap fees?
Some doctors in this centre may be available for house calls and external visits with prior arrangements. If you are a regular patient and are unable to visit the practice due to the nature of your illness please speak to the receptionists or call the centre to arrange for a home visit with your doctor.
Appointments preferred so the GP has allocated time to do required work. We keep a few spare appointments daily for urgent requests. It is easier to make an appointment for a day and time that suits you. To make it easy we now have appointments made available online that gives you the ability to book appointments as per the time that suits you better. Walk-in patients will be fitted in at the earliest available time based on urgency. Every effort is made to keep to appointment times but this can be difficult due to emergencies or unexpected longer consultations. Please tell Reception if your consultation is likely to be tricky (e.g. insurance, medicals, postnatal, counselling, excisions, or multiple family members. Please cancel if you can’t attend.
Book Online
Telehealth and face to face visits can be booked via our website. Conditions do apply.
We do provide appointments 6 days per week. However if you are sick outside our opening hours you can contact our on call Doctor on 0436404863 to make an appointment. A fee of $200 is charged for any such appointments including for children, pensioners and Healthcare card holders for the home visit or contact 000 for emergencies. If you are seeking a bulk billed home visit doctor please contact National Home Doctor service on 13SICK (13 7425).
Dear Valued Patient,
We’ve noticed that appointment delays can be frustrating for you and are equally challenging for our staff. We are committed to improving punctuality in our scheduling and appreciate your understanding and cooperation.
Please note, arriving late or choosing to leave before your consultation is complete may incur a “No-Show” fee. Similarly, if you must leave early due to other commitments, it can disrupt the schedule and impact other patients. We appreciate your understanding and cooperation in managing your schedule to accommodate these potential delays.
Delays often occur because each consultation might run a bit longer than expected. For instance, just four extra minutes per appointment can accumulate, causing significant delays by the end of the morning. Here are a few ways you can help us manage time better during your visit:
1. Preparing for Your Appointment: To help ensure that all appointments proceed smoothly and on schedule, we kindly ask that you avoid booking other commitments close to your appointment time here at Coolangatta Medical Centre. This helps us manage any unforeseen delays more effectively and ensures that you receive the full attention and care you deserve without rush.
2. Be Prepared: Typically, consultations are scheduled for about 12 minutes. Please come organized with a list of topics you wish to discuss to make the most of your time with the doctor.
3. Follow-up Visits: If your issues require more time, the doctor may suggest a follow-up appointment. This ensures that each concern gets the attention it deserves.
4. Extended Consultations: If you anticipate needing more time because of multiple concerns, please consider booking a longer appointment.
Please be aware that if you decide to leave before your consultation is complete, you will still be responsible for the full cost of the appointment.
Emergencies or unforeseen complexities in some consultations can also cause delays. If you think your upcoming visit might require more time (e.g., for insurance forms, comprehensive medical exams, counselling sessions, surgical procedures, or appointments for multiple family members), kindly inform our reception team in advance.
Cancellations: Please note that a cancellation fee equivalent to the full cost of the consultation will apply if you cancel within 4 hours of your scheduled appointment.
Booking Online: For your convenience, both Telehealth and face-to-face appointments can be scheduled via our website. Conditions apply. We strive to respect your time and appreciate your efforts to help us enhance our services. Thank you for your understanding and assistance.
Fee Changes
Effective 01.07.2026
On Weekends and Public Holidays, Higher Fee rate applies, however you will be out of pocket same amount similar to the weekdays due to higher Medicare rebate on weekends and public holidays.
Travel Consult Fee – Please note there is no discount on Travel Consult Fee for Pensioners or Health care card holders and Children. Full Fee will apply for all such consults.
Mental Health and Eating Disorder Care Plan Fee – Please note only some doctors Bulk Bill this service for concession card holders only and usually this service is booked in with your regular GP. It’s up to each individual GP discretion to Bulk Bill. You will be out of pocket between $57 to $90 when you pay the full fee. Please check with the receptionist how much the total consult will cost at the time of booking.
Why is my GP charging a fee?
Payment of fees is required at the time of consultation. You will be requested to put a deposit of minimum of $87 – $103 on arrival and your final fee is adjusted and rebate processed once you come out of consultation. The deposit fee could be more in case where your appointment type is other than the standard appointment type. This will communicated to you by the reception team upon arrival.
Fee Table 1.
| Consultation Type | Private Fee | ^Out of Pocket | *Concession Card Holders (Fee is Discounted) | Out of Pocket |
|---|---|---|---|---|
| Standard Consult | $103 | $57.96 | $87 (No Discount with Dr Sylvie’s Consults) | $41.96 |
| Long Consult 20min | NA | NA | NA | NA |
| Double appointment that is 2x appointment slots 15min each | $177 | $89.89 | $157 (No Discount with Dr Sylvie’s Consults) | $69.89 |
| Extra-long consultation > 40mins | $225 | $99.90 | $208.35 | $79.90 |
- Above fee applies to all children of age 12 or above Bulk Billing is only for children below 12yo.
- Dr Sylvie Rogenmoser and Dr Rebecca Cece – no Bulk Billing of any children
- Please note Chronic disease care plans and Health assessments are Bulk Billed by all Doctors except Dr O’Brien and Dr Rogenmoser.
- Please Note there is a fee of $300 for 60min consultation with Dr Kerrie Davis and most of these consultation types are billed privately as they are not covered under Medicare due to the nature of consultation types.
Overseas Patients
| Consultation Type | Private Fee | Medicare Rebate | ^Out of Pocket |
|---|---|---|---|
| Overseas Patients Standard Consult | $117 | NA | NA |
| Overseas Patients Long Consult | $187 | NA | NA |
- Out of pocket is after claiming Medicare rebate – Please note Out of pocket fee may vary depending upon Medicare rebate changes that will affect the above listed Fee which will be communicated as soon as Medicare rebate is announced by Medicare Australia.
- Concession card holders means – Patients holding a Pensioners card or a health care card with a valid expiry date.
- Fees are payable at the time of consultation by cash, Bankcard, Mastercard or Visa.
If you have any difficulty in paying the fees, please discuss it with us. - As a courtesy to save our patients down time claiming Medicare rebate, we have Medicare Easyclaim refund service available. Medicare rebate is transferred directly into patients held account with Medicare usually same day. ^^Please note as we are not running a Medicare facility for processing your claims hence if there are any issues arising later after we have submitted your claim please directly contact Medicare helpline at 132011 to find out more.
- Extra fees may apply for Travel Vaccines, ECG, Audiogram, Spirometry, Pregnancy tests, excisions and procedures that will be communicated to you by the doctor and reception staff.
- All Doctors at this practice bulk bill DVA. Please note Children Under 12 year of age are Bulk Billed by all doctors except Dr Rogenmoser and Dr Cece.
In fairness to waitlist patients, missed and cancelled appointments under 4hrs will incur a 100% fee payable prior to rescheduling. The new fee structure will appear on our website for reference.
Communication with Patients
At Coolangatta Medical Centre, we are committed to clear, respectful, and secure communication with our patients. We offer multiple ways for you to contact us and receive timely care and information.
Telephone Calls
Our phones are answered during business hours: Monday to Friday, 8:00am – 5:00pm (excluding public holidays).
Calls are triaged by reception staff and forwarded appropriately to the nurse or doctor if required.
Urgent calls are prioritized. Please inform staff immediately if it’s an emergency.
If a doctor is unavailable, your call may be returned when appropriate, or you may be asked to book an appointment.
Please note: Clinical advice is not routinely provided over the phone unless part of an existing care plan or as follow-up for which our reception staff will offer you a telephone appointment with your GP or another GP if your GP is not available.
Electronic Communication (Email, SMS, Website Contact Forms)
We use email and SMS to send appointment reminders, health information, and results (where appropriate).
Patients must provide consent before receiving any health-related information electronically.
Email is not a secure method for transmitting sensitive health information. We recommend booking a consultation to discuss medical concerns.
Our email inbox is monitored regularly during business hours. We aim to respond within 2–3 business days.
Please do not use email for emergencies or urgent health concerns.
Patient rights and feedback
We recognise that patients have certain rights and we will Endeavour to support these rights. If you are unhappy with any aspect of the services we provide or feel your rights are not supported, we appreciate your feedback. Your doctor, the Practice Manager and or the receptionists on duty are available to discuss any problems or concern you may have. Should you wish to take any complaints further you can contact the office of the health ombudsman on T133 OHO or website OHO.qld.gov.au
Privacy and confidentiality
All doctors and Staff are bound by the ethical and legal rules of Information about you and your families’ medical history is needed to provide accurate medical diagnoses and appropriate treatment. This information is treated with the highest confidentiality and privacy, and will not be used for any other purpose than the primary purpose, without your consent.
After Hours Service
We do provide appointments 6 days per week. However if you are sick outside our opening hours you can contact our on call Doctor on 0436404863 to make an appointment. A fee of $200 is charged for any such appointments including for children, pensioners and Healthcare card holders for the home visit or contact 000 for emergencies. If you are seeking a bulk billed home visit doctor please contact National Home Doctor service on 13SICK (13 7425).
